Governance
Risk Management and Incident Response
We have established a comprehensive risk management framework to appropriately identify and assess the various risks associated with our business activities. This framework enables us to prevent incidents before they occur and to respond swiftly and effectively should an incident arise. Through these efforts, we work to maintain and enhance corporate value while ensuring the sustainable operation of our business.
- Risks related to issues like quality and safety management, stemming from evolving consumer values, the departure of skilled employees due to organizational culture, and challenges in recruiting and retaining them, along with cybersecurity threats such as virus infections and unauthorized access, can also affect other risk areas.
To foster trust with all stakeholders, we provide quarterly reports of risk events to the Internal Control Committee and actively encourage effective risk management practices. - Recognizing not only threats but also opportunities, we have established appropriate frameworks beyond our CSR department to ensure an agile and proactive risk response.
- To prepare for major disasters or disruptions to communication infrastructure that could hinder business continuity, we have developed a Business Continuity Plan (BCP) with clearly defined recovery time objectives.
- We conduct regular training and awareness programs to ensure an appropriate response in accordance with the BCP in the event of a disaster. We also periodically revise the BCP based on the knowledge gained from these exercises.
Basic Principles of BCP Formulation
- We prioritize human life, placing utmost importance on ensuring the safety of our employees and their families. As we carry out our business activities, we stay vigilant about employee safety and strive to prevent secondary disasters.
- We strive to protect company assets such as financial resources, IT systems, and facilities from damage.
- We strive to minimize the impact on all stakeholders—including customers, business partners, shareholders, employees, and society as a whole—and protect our corporate value.
To provide our customers with safe and reliable products and services, we position quality and safety management as a critical component of our overall risk‑management framework.
- In accordance with all applicable laws and regulations, we maintain strict quality control throughout our procurement activities to ensure customers can use our products with confidence.
- We promptly address external feedback on our products and services, sharing all “Customer Voice” records internally to improve responses, prevent recurrence, and support future product development.
Strengthening Compliance
We will not only strive to comply with laws, regulations, and internal rules, but also promote fair corporate activities with a strong ethical foundation.
The following items are our priorities in fulfilling our social responsibility.
- We act with integrity and adhere to principles of information ethics.
- We act with integrity and adhere to principles of information ethics.By encouraging each employee to take responsibility according to these ethical standards, we aim to enhance the information security of our entire company.
- We aim to cultivate a strong sense of ethics among employees and establish a workplace environment free from defamation, slander, and privacy violations.
- We understand and comply with copyright laws, taking precautions to prevent infringement.
We conduct all advertising in complete compliance with the Act against Unjustifiable Premiums and Misleading Representations.
- This law prohibits practices such as misrepresenting raw materials or exaggerating benefits to mislead consumers.
- We do not disseminate misleading information that may potentially deceive consumers, such as the mislabeling of meat brands or the promotion of unsubstantiated benefits associated with health supplements.
We are committed to proactively preventing all forms of harassment.
- We aim to create a comfortable environment for both our business partners and employees by establishing a basic policy on customer harassment. Through this policy, we work to ensure a workplace where employees can perform their duties with confidence and peace of mind.
- We are dedicated to implementing measures that prevent incidents of sexual harassment, as well as harassment related to pregnancy and childcare.
- We provide appropriate support for victims and proactively pursue initiatives to prevent recurrence.
Information Security Governance
To protect our critical information assets, we have established an IT Security Policy that guides our company-wide efforts in information management and operations.
We also comply with the Act on the Protection of Personal Information and adhere to our internal privacy policy to ensure appropriate handling of personal data.
- We report any incidents involving the leakage of personal information to the relevant authorities and notify affected individuals in accordance with applicable laws and regulations. Confidential and personal information obtained through business transactions is appropriately managed and protected.
- We also require our business partners to comply with clearly defined rules for handling confidential and personal information. When outsourcing important processes, we enter into contracts only after confirming the partner's information security management framework and ensuring appropriate security measures are in place.
To strengthen internal awareness, we provide employees with regular online training to enhance their understanding of personal information protection and information security. Training for new graduates and mid‑career hires is also incorporated into onboarding programs to ensure early understanding of the importance of safeguarding personal information and maintaining robust information‑security practices.
JTB Trading's Internal Control System
In order to realize the JTB Group Management Philosophy and the JTB Trading Management Philosophy, we have established a fundamental policy for constructing an internal control system that guarantees the proper execution of our operations, in compliance with the Companies Act and the Ordinance for Enforcement of the Companies Act.
・Establishing an Internal Control System
- Chief Responsible Officer
- The President and Chief Executive Officer exercises overall oversight of the company’s governance and control framework.
- Office of Internal Audit
- Performs regular independent monitoring to verify and assess internal controls.
- All Divisions
- Offer guidance and support for improvement efforts based on evaluations.
- CSR Division
- Facilitates the execution of improvement initiatives.
・Internal Control Committee
With the President and Chief Executive Officer serving as Chair, the committee works to improve the effectiveness of the internal control system in response to changes in the business environment, thereby ensuring the appropriateness, efficiency, and effectiveness of operations and supporting the maintenance and enhancement of corporate value.
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